Claim Specialist-Auto/Property-Hybrid

About the position

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Khakis optional... Grow Your Skills, Grow Your Potential.

Responsibilities

  • Investigating, evaluating, negotiating, and settling claims
  • Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
  • Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
  • Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
  • Supporting our customers through personalized, caring, and simple interactions

Requirements

  • Bachelor's degree in a related field is preferred or equivalent work experience
  • Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Nice-to-haves

  • Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
  • Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
  • Detail-oriented with strong organizational and analytical skills
  • Strong critical thinking and decision-making skills
  • Ability to multi-task across technical platforms
  • Accountability
  • Resourcefulness

Benefits

  • Potential starting salary is \$59,059 - \$81,988 annually (\$29.31 - \$40.69/hour)
  • Potential yearly incentive pay up to 15% of base salary
  • State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options
  • All medical plans provide 100% coverage for in-network preventative care
  • Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more
  • Educational benefits like industry leading training programs, top-notch tuition assistance programs
  • Generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off
  • 401(k) plan with company contributions of up to 7% of your salary
  • Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund
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