Customer Service Representative - Luxury Brand in NYC

<p>Our client, a Luxury Fashion Brand, is looking for a <strong>Customer Service Representative</strong> to assist their boutique staff in New York City! <em><u>You must be flexible to work Monday- Saturday.</u></em></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide an exceptional, brand-aligned guest experience across all channels of communication (phone, email, live chat).</li><li>Drive omnichannel sales by engaging with new and existing customers and supporting proactive CRM outreach campaigns.</li><li>Demonstrate a client-centric mindset by resolving inquiries, managing after-sales requests, and fostering long-term relationships.</li><li>Uphold brand standards and ensure consistency in tone, service, and communication.</li><li>Engage in proactive clienteling and outreach to nurture relationships and schedule virtual or in-person appointments.</li><li>Collaborate with cross-functional teams including Retail Operations, E-commerce, IT, CRM, and Merchandising.</li><li>Maintain accurate and timely records using CRM and customer service platforms.</li><li>Participate in product training and provide feedback to help improve service, products, and digital experiences.</li><li>Assist in order verification and fraud prevention processes.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>2+ years of experience in luxury customer service, retail, hospitality, or a related field.</li><li>Strong written and verbal communication skills; ability to engage clients across multiple platforms.</li><li>Proven ability to deliver high-touch, personalized service in a luxury or premium environment.</li><li>Tech-savvy, with experience using CRM systems (Salesforce preferred), payment platforms, and omnichannel service tools.</li><li>Highly organized, adaptable, and able to manage multiple priorities in a fast-paced setting.</li><li>Strong problem-solving and negotiation skills, with a customer-first mindset.</li><li>Proficiency in Microsoft Office; multilingual abilities (Spanish, French, or Italian) are a plus.</li><li>Flexible schedule availability, including evenings, weekends, and holidays.</li></ul><p><br></p><p><em>Please submit your resume for consideration!</em></p><p><br></p><p>You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.</p>