FT Customer Care Associate
Job Description:
- Resolve customer inquiries and complaints in a timely and professional manner;
- Provide exceptional customer service through phone, email, and chat support;
- Utilize company resources to accurately answer questions and make product recommendations;
- Help with placement of orders, refunds, or exchanges;
- Maintain customer records and update databases as needed;
- Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution.
Requirements:
- Excellent communication and problem-solving skills;
- Ability to work in a fast-paced environment;
- Strong teamwork and collaboration skills;
- Flexibility to adapt to changing situations;
- Basic computer skills and proficiency in software applications.
