Live Chat Support Representative

we’re seeking a Live Chat Support Representative to assist customers through online chat in a fast-paced, remote environment. The ideal candidate is friendly, detail-oriented, and able to resolve inquiries efficiently while providing an excellent customer experience.

Responsibilities:

Respond promptly to customer inquiries via live chat and email.

Provide accurate information and solutions to customer issues.

Escalate complex problems to the appropriate departments when needed.

Maintain a positive, professional, and empathetic attitude in all interactions.

Keep records of customer interactions and feedback.

Requirements:

Previous experience in customer service or live chat support preferred.

Excellent written communication and typing skills.

Strong problem-solving and multitasking abilities.

Reliable internet connection and quiet work environment.

Ability to work independently and manage time effectively.

Back to blog