[Remote] Home Shopping Dept Manager/DUG-Alexandria

Note: The job is a remote job and is open to candidates in USA. Albertsons Companies is a leading food and drug retailer in the U.S., and they are seeking a Home Shopping Dept Manager to lead and innovate in their Home Shopping operations. The role involves overseeing order management, ensuring customer satisfaction, and facilitating training for Home Shopping employees.


Responsibilities

  • Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners
  • Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director
  • Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh
  • Perform initial validation “smoke” test hosted by Corporate Implementation team
  • Facilitate training for all Home Shopping employees, including “on-demand” employees
  • Ensure all Home Shopping employees are following proper processes and procedures
  • Ensure customer satisfaction with the Home Shopping experience
  • Ensure all orders are shopped and staged on time prior to customer arrival time
  • Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness)
  • Facilitate store employee awareness, have Home Shopping huddles throughout the day
  • Ensure service centric customer facing employees can answer all Home Shopping FAQ’s
  • Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers
  • Facilitate customer awareness of Home Shopping services
  • Drive sales visiting neighboring businesses explaining Home Shopping services

Skills

  • Excellent customer service skills
  • Possess good communication skills, both verbal and written
  • Strong teamwork and interpersonal skills
  • Possess leadership skills and the ability to influence the work of others
  • Must be able to motivate team members to achieve department goals
  • Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable
  • Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time
  • Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds
  • Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities
  • Possess ability to concentrate and deal with frequent interruptions
  • Willingness to work independently in a fast-paced environment

Benefits

  • Competitive wages paid weekly
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve

Company Overview

  • Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas. It was founded in 1915, and is headquartered in Pleasanton, California, USA, with a workforce of 10001+ employees. Its website is http://www.safeway.com.

    • Company H1B Sponsorship

  • Safeway has a track record of offering H1B sponsorships, with 247 in 2025, 194 in 2024, 162 in 2023, 282 in 2022, 143 in 2021, 82 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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