[Remote] Regional Services Director - West

Note: The job is a remote job and is open to candidates in USA. Elastic is the Search AI Company that enables organizations to leverage their data effectively. As a Regional Services Leader, you will be responsible for leading the Americas West Enterprise team, driving new business, managing services delivery, and building strong relationships with customers and partners.

Responsibilities

• Complete Elastic onboarding and become an expert in Elastic Services methodologies and practices
• Responsible for delivery of professional services and development of new customer projects in the Americas Enterprise region
• Overseeing professional services management duties including hiring, team leadership, project scoping, P&L margin, and reporting
• Partner and liaise closely with the Elastic sales, customer success, channels & alliances, support, finance, legal, and engineering teams while assessing risks, questions, or concerns
• Accountability for hitting Services bookings and revenue targets within the Amer Enterprise regional business
• Demonstrating strong customer-facing communications skills such as meeting presentation (video/audio conferencing and in-person), customer advocacy, partner development, and relationship building
• Excelling at consulting workflow including financial planning, business, and legal negotiations, project oversight, and significant multi-tasking in a fast-paced environment with high-quality expectations
• Leading a highly distributed Services team and partners, working with customers to deliver business outcomes
• Innovating, presenting, mentoring, and documenting on consulting methodology and process
• Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
• Utilizing strong organizational and analytical skills for managing a Professional Services Automation ("PSA") application, meeting business and utilization targets, and calendar management

Skills

• Minimum of 10 years of leadership experience in relevant professional services, pre-sales, or software development functions
• Hands-on experience managing a dynamic group of Services Leaders and individual contributors
• Proven experience supporting different levels of customers from high velocity to Enterprise
• Experience executing on Services deliverables pertaining to revenue, quotas, and customer retention metrics
• Ability to excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
• Ability to focus on people management initiatives related to career pathing/promotions, hiring/recruitment, change management
• Ability to communicate effectively in the technology domain of search, analytics, or related technologies
• Highly collaborative and excels in a complex, matrixed environment
• Bachelor’s degree in information technology or computer science or equivalent experience
• Team player with strong interpersonal skills
• Ability to thrive in a fast-paced, unpredictable environment
• Experience in the Professional Services industry is preferred
• MBA is a plus

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

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