Social Media Crisis Intervention Spec. (PT)
About the position
Responsibilities
- Monitor social media posts of youth for suicidal ideation and self-harm risks.
- Provide empathetic support and compassionate listening to youth in crisis via direct messages.
- Communicate interventions with Lines for Life's internal YouthLine team members.
- Consult with YouthLine supervisory and clinical leadership for support in crisis situations.
- Prepare accurate and timely reports on social media conversations and interventions.
- Collect and analyze data related to youth interactions on social media to identify trends.
- Regularly update data collection tools and evaluate outcomes of contacts through risk and safety matrices.
- Engage in program development through special projects and research.
- Integrate AI technology into protocols and reporting.
- Identify additional social media platforms for youth support.
- Complete YouthLine projects as agreed with supervisor.
- Attend mandatory trainings to stay updated on best practices.
- Participate in individual supervision and team meetings.
Requirements
- Crisis intervention experience
- Experience working with youth
- Ability to meet Qualified Mental Health Associate requirements
- Highly competent in social media platforms and web-based systems
- Strong analytical skills
- Understanding of mental health assessment and treatment terminology
Nice-to-haves
- ASIST and safeTALK certification
- Knowledge of compliance and reporting requirements related to youth crisis intervention
- Ability to self-direct work and manage tasks independently
- Strong self-care skills to manage the emotional weight of conversations
Benefits
- Part-time flexible schedule
- Opportunity to work in a meaningful role that supports youth in crisis
- Collaboration with a dedicated team of professionals
