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Peer Support Specialist II (NYSUT) - Remote (Multiple Vacancies)
<strong>Posting Summary<br><br></strong>Rutgers The State University is seeking a Peer Support Specialist II in the New York State United Teachers ( NYSUT ) within Rutgers University Behavioral Healthcare. The Peer Support Specialist II performs functions in support of the Unit’s mission providing person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and dispositions. Among the key duties of this position are the following: As part of the Call Center team, interacts with the supervisor regarding duties and assignments for each shift. Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner. Develops and maintains a peer to peer relationship with individuals served so that he/she can identify emotional, psychiatric or behavioral changes with may require further support. Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individual served. Promptly responds to all service requests. Responds to referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner. Takes the initiative to identify the needs of the individual served, using language and tone which communicates respect for the individual.<br><br><strong>Overview<br><br></strong>Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.<br><br><strong>Preferred Qualifications<br><br></strong>Some counseling experience or training preferred.
